Hilton Molino Stucky Venice

Very Poor
Traveller Type: Traveling as Couple
  : Beds were comfortable, staff in the skybar was friendly.
  : It is advisable for future guests to be careful in checking their receipts and monitoring their billing statements to avoid any discrepancies or overcharging during their stay. The inconsistent amounts charged to us on different occasions did not correspond with our invoices, suggesting possible attempts at overcharging.We also encountered problems with the mini-bar (which did not open) in our room and the restocking with room service. The staff struggled to explain in great detail why they double charged us for our stay, they simply said it was a mistake. This happend In the middle of the night, 447 was charged to our card while the stay was paid in full upfront.Also they kept on saying they just took a pre authorisation from my card, while this was not the case. The money was taken from my card, not just a pre authorisation.Overall, our experience at the Hilton S(t)ucky Molino in Venice fell short of expectations. It felt as though our requests, including a simple adjustment due to a canceled flight, were ignored. We had hoped for a warm welcome, especially considering Hilton's reputation for inclusivity. As a young couple who have traveled extensively, we have faced challenges before, but the treatment we received here was particularly disappointing.The dining experience within the hotel was subpar as well; the service was very slow and the food overpriced, especially when compared to other dining options in Venice.The following day, our room cards mysteriously stopped working, causing unnecessary inconvenience.Additionally, the cleanliness of our room was not up to standard - we found a shoe print on the wall and a whole bunch of hair in the shower, which was off-putting. The staff seemed indifferent to our presence; we felt unrecognized and our concerns were not heard.